Thank you for taking the time to complete this questionnaire as part of the Aged Care Assessment Program (ACAP) in NSW 2008 Statewide Survey. The survey is being conducted by Elton Consulting on behalf of the NSW Department of Health.
The survey is designed to assess levels of knowledge and satisfaction with ACAT processes among Aged Care Assessment Team (ACAT) clients and aged care service partners, in order to inform overall program quality improvement.
All the information you provide will be treated as strictly confidential and no individual or institution will be identifiable in reporting of the data. The NSW Department of Health and ACAT team members will have access to aggregated data only. We encourage your constructive and honest responses. This questionnaire should take approximately 15 minutes to complete.
Questions with a * are compulsory.
Experiences with and feedback on the ACAT
Thinking about your experiences with the Aged Care Assessment Team and feedback from clients and families over the last 12 months, please tell us about the following.
If you need help completing this survey (FREE) call 1800 076 683 from 9am-5pm Monday to Friday
1How would you describe your overall level of satisfaction with ACAT services in your region?
2How would you describe your level of satisfaction with each of the following aspects of ACAT service delivery in your region?
3Do you think the options for follow up care are clearly explained to clients by ACAT staff during the assessment process?
4Do you think clients are treated with courtesy and respect by ACAT staff?
5Do you think ACAT staff act with the best interests of the client/family as their main concern?
6Do you think ACAT Care Plans generally meet the needs and circumstances of clients?
7Are you familiar with the Commonwealth legal obligations that govern ACAT operations?
8Have you received / accessed any information about ACAT and its services in the last 12 months?
9If yes, was the information:
10Would you be interested in learning more about Aged Care Assessment Program policy and legislation which informs ACAT decision making?
11Is your local ACAT team easy to contact and communicate with?
12Are staff of your local ACAT responsive to the needs and priorities of your organisation?
13Do you have any other comments on the ACAT process?
About your service
These questions must be completed.
Questions with a * are compulsory.
1Date of completing this questionnaire:
2Type of facility / service provider: *
(Please tick all that apply)
3What is your role/position? *
4Area Health Service (if known):
5Geographic location of facility / service:
